StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. 03-31-2022 08:37 AM. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. On March 7th, StubHub emailed Marrali a copt of its refund policy. Does StubHub have live chat? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. It is now November - this is ridiculous. Your sale is valid and you will be paid on your sale 5-8 business days after the event. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Support : StubHub Depending on where you live and how you got the tickets, you may be due a cash refund. What a horrible service! "So were afraid that its just gonna be money thrown to the wind.. There's a class action lawsuit against StubHub from other customers who want a refund too. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! on 2/28 at 3:05PM Georgia Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. You already know that. StubHub - Buy & Sell Concert, Sport & Theatre Tickets These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Maryland: If you have already been paid, we'll charge your credit card on file to recover the payment. They have a VOID watermark. I saved to buy expensive tickets as a gift for my wife and now we cant go. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. "The return of live events, the input of customers, partners, and regulators, and the . Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. "The return of live events, the input of customers, partners, and regulators, and the . Absolutely, you can list these tickets for sale on our site ! You never know when you might find yourself financially strapped - the good news is you have options. Check out the table below to see the best alternatives to StubHub. I received an access code that didn't work and Customer Service asked me to give the seller a little time. on 2/28 at 12:51PM SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. This means sellers set the ticket prices. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Customer Service training is needed. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. International orders are handled a bit differently than those within the US, @Lighty7. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The worst company ever you lost me and a ton of my friends and family. Your California Privacy Rights / Privacy Policy. The April 25th show was canceled due to COVID-19. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. but I havent been able to get in contact with anyone from StubHub. You can reach the corporate office at 415-222-8400. 2023 www.cincinnati.com. All Rights Reserved. AND TOLD ME THAT "Recine. Wish they would help. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. How do I contact StubHub customer service? - KnowledgeBurrow.com Apply your StubHub balance during checkout on your next purchase. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub.com | Better Business Bureau Profile It's a code that starts with SH followed by some numbers. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Thanks SO much! But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Great help!!! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I was only given the option of the credit and the event was in CA. How to Get a Refund for All Your Tickets - Vulture StubHub changed its refund policy about a month ago. Buy sports, concert and theatre tickets on StubHub! Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Review the StubHub return and refund policy at ReturnsAndRefunds.com. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Who do I contact? Covid 31 Refunds 41 StubHub 211. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow and take advantage of this neat service whenever you need it. I've been a customer for a long time and am not happy. We do still love going to events and want buying tickets online to be easy and safe. The cash refund will be issued by May 31, 2021 and will. How do I contact StubHub for a refund? Phone: 866-788-2482. 0. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Ticketmaster will be the only place selling VIP Tickets though. To reach Customer Support call 1-866-788-2482. Click or tap See actions and select Make changes. 1.866.788.2482. Solved: Refunds - StubHub Community This happens when tickets are reprinted, but they are usually still valid. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price.